Discreet Packaging and Shipping
Here at VapeRules, we understand our customer's concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smoke-ware. Our shipping labels do not say VapeRules, and we do everything we can to ensure our packages are discreet.As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words "VapeRules".
An adult signature will be required upon delivery. Our products are for persons 21 years or older and we do not ship to minors.
However, "VapeRules" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
VapeRules reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
We ship from the USAWe ship throughout the United States. Depending on the selection, your item may ship directly from the supplier or glassblower (all located in the United States).
Free Domestic ShippingWe offer free domestic shipping and low-cost international shipping.
International Shipping rates start at $19.95 for International First Class, and $29.95 for International Priority Mail.
We ship everywhere in the United States, as well as a handful of international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom.
Shipping Times and Shipping SpeedPlease note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, unless customer selects alternative shipping method. We offer expedited 2-day domestic shipping for a flat $15. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
Items Broken in ShippingALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between VapeRules and the customer. Broken packages must be photographed and documented before a return package will be sent out. VapeRules must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can.